Introduction to WazBot
WazBot is an AI-powered platform that lets you build, deploy, and manage intelligent AI agents on WhatsApp Business. Whether you're a small business owner looking to automate customer support or a larger team managing thousands of conversations daily, WazBot scales with you.
What Can WazBot Do?
Smart Conversations
Natural language understanding powered by the latest AI language models.
AI Agent System
Custom AI agents with personality, knowledge base, and tool-calling capabilities.
Analytics Dashboard
Real-time insights into conversation volume, satisfaction scores, and agent performance.
Third-Party Integrations
Connect to CRMs, payment gateways, calendars, and hundreds of other services.
How It Works
- Connect — Link your WhatsApp Business account via the official Cloud API.
- Configure — Set up an AI agent with a custom personality, knowledge base, and tools.
- Deploy — Go live instantly. Your AI agent begins handling conversations in real time.
- Optimize — Use analytics and conversation logs to improve responses over time.
Core Concepts
Agents
An AI Agent is the intelligence behind your WhatsApp automation. Each agent has its own system prompt, knowledge base, tool integrations, and behavioral settings. You can create multiple agents for different use cases (e.g., a sales agent, a support agent, or a booking agent).
Knowledge Base
Upload documents (PDFs, CSVs, web pages) that your agent can reference when answering questions. WazBot uses RAG (Retrieval-Augmented Generation) to pull relevant context from your knowledge base and include it in responses.
Conversations
Every WhatsApp chat thread is a Conversation. WazBot maintains context within a conversation window (configurable from 1 hour to 30 days), so returning customers pick up right where they left off.
Webhooks & API
Use the REST API to programmatically manage agents, send messages, and receive real-time event webhooks for new messages, conversation status changes, and more.
Architecture Overview
WazBot sits between the WhatsApp Cloud API and your AI models. Messages flow through a processing pipeline:
- Ingestion — Incoming message received via WhatsApp webhook.
- Context Retrieval — Conversation history and knowledge base documents fetched.
- AI Processing — The AI language model generates a response based on agent config + context.
- Tool Execution — If the AI decides to call a tool (API, database, etc.), it executes and uses the result.
- Delivery — Response sent back to the customer via WhatsApp.
Next Steps
- Getting Started — Create your account and first AI agent
- WhatsApp Setup — Connect your WhatsApp Business account
- AI Agent Config — Customize your agent's behavior