Support

The WazBot team is here to help. Choose the support channel that works best for you.

Email Support

Send us a detailed message and we’ll get back to you, typically within one business day.

[email protected]

Live Chat

Chat with a support agent in real-time. Available Monday–Friday, 9 AM–6 PM UTC.

Available on the dashboard

Response Times

Response times depend on your plan and the priority of your request. Higher plans receive faster, prioritized support.

See your plan

Documentation

Browse our comprehensive docs for guides, tutorials, and API references.

You’re already here!

Before Contacting Support

To help us resolve your issue faster, please have the following ready:

Your account email or account ID
The agent name/ID involved (if applicable)
A description of the issue with steps to reproduce
Any error messages or screenshots
Your browser and device information

Common Resources

Getting Started Guide — New account setup walkthrough
WhatsApp Setup — Connection troubleshooting
Troubleshooting — Solutions to common issues
FAQ — Frequently asked questions
API Reference — Integration help

Support cases

When you report a problem, WazBot tracks it as a support case so nothing gets lost. A case is simply a record of your request and everything done to resolve it — think of it as a focused conversation with the WazBot team rather than an enterprise helpdesk system.

Priority — how urgent the case is. Higher-tier plans receive faster, prioritized handling.
Category — what the case is about (for example WhatsApp, billing, or API), which helps route it to the right person.
Assignment — the team member looking after your case.
Waiting for customer — when we need more information from you; the case stays open while it waits on your reply.
Resolution — the case is closed once the issue is fixed or your question is answered, and can reopen if you follow up.

Support cases are related to your conversations and customer context so the team has the background they need. Including a request ID (when you have one) helps us find the exact event quickly.

Availability

The exact case fields, priorities, and response targets depend on your plan and the current version of the application. Your live dashboard is authoritative for what your subscription includes.

Feature Requests & Feedback

We love hearing from our community! Share feature requests and vote on ideas through the Feedback button in the dashboard sidebar.

Priority Support

Higher-tier plans include prioritized support with faster response times. See Billing for what each plan includes.

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