Support
The WazBot team is here to help. Choose the support channel that works best for you.
Email Support
Send us a detailed message and we’ll respond within 24 hours (Pro) or 4 hours (Enterprise).
Live Chat
Chat with a support agent in real-time. Available Monday–Friday, 9 AM–6 PM UTC.
Available on the dashboard
Response Times
Free: 48h | Pro: 24h | Enterprise: 4h SLA with dedicated account manager.
See plan details
Documentation
Browse our comprehensive docs for guides, tutorials, and API references.
You’re already here!
Before Contacting Support
To help us resolve your issue faster, please have the following ready:
- Your account email or account ID
- The agent name/ID involved (if applicable)
- A description of the issue with steps to reproduce
- Any error messages or screenshots
- Your browser and device information
Common Resources
- Getting Started Guide — New account setup walkthrough
- WhatsApp Setup — Connection troubleshooting
- Troubleshooting — Solutions to common issues
- FAQ — Frequently asked questions
- API Reference — Integration help
Feature Requests & Feedback
We love hearing from our community! Share feature requests and vote on ideas through the Feedback button in the dashboard sidebar.
Enterprise Support
Enterprise customers get a dedicated account manager, custom SLA, and direct Slack channel access. Learn more.